Need Tech Support? Know where to go for help

Fall Operations
Technology Solutions, the university’s central IT department, is committed to providing students, faculty, and staff with a safe learning, teaching, and working environment for the fall semester.  To stay updated on university operations and tech support, visit the Service Availability and Support Operations page. This page contains up-to-date service information on general tech support, learning technology support and operations for fall.
it.uic.edu/fall-operations

UIC Help Center
Reset your password, Ask an IT Question, Request Services and find answers to frequently tech-related questions at the UIC Help Center. The UIC Help Center is your one-stop shop to discover services, request support, and manage your tickets.
help.uic.edu

In addition to managing service requests, you can also use the UIC Help Center Knowledge Base to search for answers to frequently asked tech-related questions, self-help guides, and other help resources by service category.

Have a question about email, Blackboard, NetID, Duo2FA, or another academic IT service? Go to help.uic.edu and use the Search bar to find answers. Enter your question or topic, select  “Knowledge Base” from the drop-down menu and hit enter to view results.

Find answers to these questions and more in the UIC Help Center Knowledge Base:

• Blackboard
  • Where can I find Blackboard help for faculty and students?
  • What are the best practices for Blackboard Collaborate?
  • Which browsers are most compatible with Blackboard Learn?
• Email
  • How can I check my UIC email?
  • What is the difference between my NetID and UIC email address?
  • How can I check my Junk/Spam Email Folder in Outlook and Gmail?
• Network Access
  • How do I connect to UIC-WiFi?
  • How do I log in to the UIC VPN?
• Password
  • I forgot my password, what should I do?
  • How can I change my existing password?
  • How do I set up Duo 2FA?
  • How do I check or update my password recovery options?
• Preferred Name & Personal Pronouns
  • ​​How can I set my preferred name in UIC systems?
  • Can I change my name as it appears on Blackboard?
  • How do I change my default Display Name in Zoom?
• Printing
  • How do I print with Wepa?
  • What are the costs for printing?
  • How can I print with Wepa without touching the print station?
• Security
  • How do I recognize phishing?
  • How do I report a suspicious or threatening email?
  • What antivirus software is available to me for my personal device?

In-Person & Virtual Support
In-person support is available for the fall semester at the BSB C-Stop location by appointment only. To schedule an appointment for in-person or virtual support visit: go.uic.edu/BSB-Cstop

Phone & Email Support
Support via phone and email is available Monday through Friday 9:00am – 5:00pm. If you call after-hours, leave a message, and a ticket will automatically be created on your behalf. Our support staff will follow up with you as quickly as possible.
it.uic.edu/service-desk